Terms of Service

These Terms govern use of the Easy To Plug Roadside Assistance website, online roadside booking tools, towing requests, service tracking and related company services.

Service Requests

Customers are responsible for providing accurate vehicle, location, contact and service information.

Roadside Service

Not every roadside problem can be repaired or completed where the vehicle is located.

Another service or towing may be recommended when appropriate.

Towing

Towing pricing is based on current company settings, including the hook fee and mileage rate shown during booking.

Replacement Products

Replacement tires, batteries, fuel and other physical products may have costs separate from the roadside service charge.

Online Payment

Public self-service bookings require payment according to the website checkout process.

Cancellations and Refunds

Use the company's final approved cancellation/refund policy. Do not invent customer-facing financial promises that have not been approved.

Vehicle Condition

Roadside and towing situations vary, and service may be limited by vehicle condition, location safety, equipment requirements or other circumstances.

Customer Responsibility

Customers must have authorization to request service for the vehicle.

Website Use

Users may not misuse booking, tracking, staff or company systems.

Contact

Use current company contact details.

Final legal language requires business/legal review before production use.